Oops! I Did it Again... Errors & Omissions Claims
August 12, 2021 • 12:00 p.m. - 3:00 p.m.
Instructor:  Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

In this three-hour E&O course, we will discuss topics such as the role of the producer and CSR in E&O prevention, potential issues that can arise specifically for Property and Casualty Lines as well as Life and Health. We will finish out the course by discussing best practices and potential vulnerabilities for employers and agents.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Monday, August 9, 2021


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Customer Service in the Insurance Industry
August 17, 2021 • 9:00 a.m. - 11:00 a.m.
Mishell K, Magnusson, CIC, CISR, CPIA, AAI, FIPC

Many agencies are struggling with the question of how to make themselves stand out above the competition.  Understanding how agencies operate is essential training for all positions in any type agency and company. 

We will discuss the factors that affect an agency's product distribution; licensing in the agency; professional responsibilities of an agency; along with ethical and legal dilemmas agencies face daily. 

This is the practical knowledge needed to become a more efficient agency which is important to the owner, producer, customer service representative and anyone else involved in the day-to-day operations.  

This course will also highlight how agency staff can make themselves an essential team player in the industry by focusing on key communication skills which allow the agency to stand out amongst the competition. 

Be the agency that your customer wants to do business with!

2 CE Credit
Members $30
Nonmembers $50
The deadline to register is Friday, August 13, 2021


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Insuring Truckers
August 24, 2021 • 8:00 a.m. - 12:00 p.m.
Bettye Hutchison, 
CRM, CIC, CPCU, ARM, CPIA, AAI, TRIP

This course is designed for agents, brokers, and company representatives and includes:  

  • Regulation and compliance for the trucking industry
  • Underwriting for the trucking industry by line:
  • Primary Auto Liability
  • Non-Trucking Auto Liability
  • Physical Damage Coverage

4 CE Credit
Members $50
Nonmembers $70
The deadline to register is Friday, August 20, 2021



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Condos, Co-Ops and Other Community Associations
August 31, 2021 • 8:00 a.m. - 11:00 a.m.
Instructor:  Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

Over 70% of new homes being built today are part of an Association or Community living arrangement. The growing popularity of Shared-Ownership is skyrocketing, and this class will help you better understand how these Associations operate, the legal requirements of such, and how-to properly protect your client from the exposures inherent in this type of living arrangement. It seems that no one takes the time to explain to the insured what their responsibilities are until it is too late. Learn to project a competitive advantage over your competition with a thorough understanding how to insure these “tricky” exposures. Buyer beware!

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, August 27, 2021


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Additional Insureds & Waiver of Subrogation in Commercial Insurance
September 1, 2021 • 9:00 a.m. - 11:00 a.m.
Mishell K. Magnusson, CIC, CPIA, CISR, AAI, FIPC

Many insureds, in both the Personal Lines arena and the Commercial Lines arena are looking for Additional Named Insured status.  There is no such thing! 

This course is directed to address those Commercial Lines Exposures and the difference between the Named Insured and an Additional Insured.  The customer is one or the other, not both.
 
Most people (including the Named Insured; Additional Insured; and the insurance agent) don’t realize what they “get” and what they “don’t get” when being listed as an additional insured. 

As part of the program we look at how an Additional Insured can be included on the Commercial General Liability policy; the Business Auto policy; the Workers' Compensation policy as well as the Umbrella/Excess. The discussion will also be had on the changes in the ISO General Liability policy from 1973 to today.

2 CE Credit
Members $30
Nonmembers $50
The deadline to register is Friday, August 27, 2021


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COVID 19 - Coverage Issues for our Personal and Commercial Clients
September 8, 2021 • 1:00 p.m. -  4:00 p.m.
Catherine Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS, TRIP

Claims for losses stemming from COVID-19 can be made under so many of our personal and commercial lines policies.    This course discusses the most common areas where claims have been or might be presented and what our policies say.  We will also discuss what could be next as our industry reacts to COVID-19.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, September 3, 2021


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Good Stuff - Enhancements you want on your Client's Policies
September 9. 2021 • 8:00 a.m. - 11:00 a.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS`

Enhancing your clients' coverage is a critical part of the risk management function and is mandatory in today’s competitive environment. Most policy forms as written, need to be broadened in a variety of ways: increasing sub-limits, broadening restrictive coverage, providing coverage where no coverage is given, and adding essential endorsements to help keep you out of court! Beware of some “broadening” endorsements that carriers include with their policies—as they may just give you more limit of a crummy coverage! This class will help you determine the expanded coverages you should be sure are included in your client’s insurance program. 

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Monday, September 6, 2021


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Nasty Stuff - Essential Coverages Removed by Endorsement
September 9, 2021 • 12:00 p.m. - 3:00 p.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

In today’s price-competitive market and litigious society, carriers are using ISO and Proprietary endorsements to carve out integral parts of the CGL policy, often leaving your client with little or no coverage for exposures normally covered. Over the past five years, Steve had collected a large number of “nasty” endorsements that your client would not want on their policies if they have a choice. In this class, we will identify them, determine whether they can be removed, or fully disclose their impact on the applicable coverage form to the client. Removing one word from the CGL policy can ruin your clients' coverage.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Monday, September 6, 2021


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Certificates of Insurance and Additional Insureds: Navigating the Maze
September 22, 2021 • 8:00 a.m. - 11:00 a.m.
Catherine Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS, TRIP

Certificates of Insurance and Additional Insured endorsements cause many problems for insurance agents trying to help commercial clients.  We will review the things to consider before issuing a certificate and discuss ways to avoid some of the common problems and errors.  We will discuss Additional Insureds, reviewing some of the most commonly used Additional Insured Endorsements. Lastly, we will look at requests frequently made of agents and discuss why some of these can create problems.   

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, September 17, 2021


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Protecting Wine Collections - An Insurer's Perspective
September 23, 2021 • 9:00 a.m. - 10a.m.
Karen Hivry, CPIA

After completing this course, you will be able to:

  • Recognize when a wine collection constitutes a significant asset
  • Understand valuation issues, including those specific to wine
  • Deal with a wine collection as part of a risk management plan
  • Understand the damage assessment process as it relates to wine collections
  • Know how to evaluate a wine appraisal

1 CE Credit
Members $20
Nonmembers $40
The deadline to register is Monday, September 20, 2021


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Exploring Personal Umbrella & Excess Coverage
September 27, 2021 • 12:00 p.m. - 3:00 p.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

This webinar will go into detail about the benefits a Personal Umbrella/Excess Liability policy provides to a client, some of the different policies and exposures that this policy provides protection over. Attendees will identify common exclusions, several broad coverages that can be provided depending on a few factors, and will identify key policy provisions.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Thursday, September 23, 2021


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Insurance and Ethics - What is the "Right Thing"?
September 28, 2021 •  9:00 a.m. - 12:00 p.m.
Mishell K. Magnusson, CIC, CPIA, CISR, AAI, FIPC

Participants will be led through different insurance scenarios and ethical situations to determine why ethics are necessary in our society.  We have laws to protect people’s rights.  We have religious beliefs to guide our actions.  If the laws are enforced and the beliefs followed, why do we need further rules? 

If the insurance agent or broker’s client (whether it is the insurance company or the insured) asks the agent or broker to do something that the agent or broker knows is unethical, do they “do the right thing?” 

What is “the right thing?”

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, September 23, 2021


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Business Income and the Pandemic
October 19, 2021 • 8:00 a.m. - 11:00 a.m.
Catherine Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS, TRIP

Businesses world-wide have felt the effect of the COVID-19 pandemic and have looked to their Business Income coverage for relief.  We will explore the coverage issues involved, discussing what Business Income coverage intends to do and how the Cause of Loss exclusions may come into play.  We will examine what courts across the country are saying in response to the numerous lawsuits that have been filed.  We will look at the government response and actions taken at the state and federal level.  Lastly, we will discuss where we are going as our industry reacts to COVID-19.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, October 15, 2021


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Employment Practices vs. Employee Benefits vs. Employment Liability Issues
October 20, 2021 •  9:00 a.m. - 12:00 p.m.
Mishell K. Magnusson, CIC, CPIA, CISR, AAI, FIPC

Employee Benefit Specialists (Life, Accident & Health Insurance Agents/Brokers) as well as Property Casualty Specialists (Agent/Broker) have involvement in their clients Employment Practices Issues; Employee Benefit Issues as well as Employers Liability Issues. 
Participants will be led through each of the three topics – Employment Practices Liability (EPLI); Employee Benefits Liability (EBL) and Employers Liability (EL). 

Each topic is defined and then broken down by the type of exposure that all commercial client's face and how these exposures can be eliminated or covered by insurance or other risk management techniques. 

In addition, the three topics are brought together at the end to see how they are interrelated to include a brief discussion on workers' compensation and disability benefits. 

This seminar is intended for both the Life, Accident & Health Agent/Broker and the Property/Casualty Agent/Broker as each has the need for an understanding of these exposures and insurance coverages.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, October 15, 2021


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Insurance Trivia: Testing your Personal Lines and Commercial Lines
October 21, 2021 • 8:00 a.m. - 11:00 a.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

Whether you work in Personal or Commercial Lines, this class is for you. Test your working knowledge of the forms and endorsements you use every day! We will take a look at some of the most commonly used ISO forms and endorsements and shed new light on coverages and exclusions that are often missed by many experienced insurance professionals. Real-life claims situations also will be used to test your coverage knowledge to help us provide better advice and coverage recommendations to your clients. This fun environment makes for a great learning opportunity. Let’s see who’s the smartest person in the class!

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Monday, October 18, 2021


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A Detailed Look at Personal Lines - Part I
November 9, 2921 •  8:00 a.m. - 11:00 a.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

This two-part course takes an in-depth look and analysis at properly protecting your Personal Lines clients using a variety of policies, coverage forms, and endorsements. Issues to be discussed in detail are: Significant changes to the ISO Homeowner policy forms, Insurance To Value, Adequate Liability limits, Water Damage/Flood Gaps, What is an “Other Structure”?, Rental Car Exposures, Recreational Vehicles and Watercraft, Personal Auto coverages and exclusions, Umbrella/Excess/Hybrid policies, Building Ordinance and Law Coverage, Identity Theft, In-Home Business, Condominiums, and Associations, How to develop strong Customer Loyalty, New Endorsements, and how to satisfy your High-Value/VIP clients. You are guaranteed to walk away with new selling strategies and a better understanding of how the right forms and endorsements can create a bulletproof insurance program for your clients.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, November 6, 2021


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A Detailed Look at Personal Lines - Part II
November 9, 2021 • 12:00 p.m. - 3:00 p.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

This two-part course takes an in-depth look and analysis at properly protecting your Personal Lines clients using a variety of policies, coverage forms, and endorsements. Issues to be discussed in detail are: Significant changes to the ISO Homeowner policy forms, Insurance To Value, Adequate Liability limits, Water Damage/Flood Gaps, What is an “Other Structure”?, Rental Car Exposures, Recreational Vehicles and Watercraft, Personal Auto coverages and exclusions, Umbrella/Excess/Hybrid policies, Building Ordinance and Law Coverage, Identity Theft, In Home Business, Condominiums and Associations, How to develop strong Customer Loyalty, New Endorsements, and how to satisfy your High-Value/VIP clients. You are guaranteed to walk away with new selling strategies and a better understanding of how the right forms and endorsements can create a bulletproof insurance program for your clients.

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, November 6, 2021


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Caveat Emptor! Renting Vehicles (Hired and Non-Owned Autos)
November 15, 2021 • 12:00 p.m. - 3:00 p.m.
Steven Lyon, CPCU, CIC, CRM, CRIS, AAI, ARM, AIS, MLIS, AFIS

Renting a vehicle may involve much more than you bargained for! Have you ever stopped to read one of these contracts? Learn what prudent Insurance agents and brokers should recommend to their client when renting. This three hour class will discuss:

  • What coverage your credit card provides
  • Who is a permissive user
  • Does your personal/commercial auto provide any coverage
  • Contractual problems and issues
  • How to properly protect your client
  • What is the CDW/LDW and should you buy it
3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Thursday, November 11, 2021


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Contractors: Commercial General Liability Coverage Issues
November 16, 2021 • 8:00 a.m. - 11:00 a.m.
Catherine Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS, TRIP

This course examines some of the major liability exposures faced by contractors and how the Commercial General Liability Policy responds to them.  We will review several ISO endorsements and see examples of non-standard endorsements often used by insurers.  In each case, we will discuss the effect that the endorsement has on the coverage that would otherwise have been afforded by the CGL policy.  

3 CE Credit
Members $40
Nonmembers $60
The deadline to register is Friday, November 12, 2021


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EPLI Exposures in Today's World 2021
November 22, 2021 • 9:00 a.m. - 11:00 a.m.
Catherine Trischan, CPCU, CIC, CRM, AU, AAI, CRIS, ARM, MLIS, TRIP

This course addresses the employment-related issues faced by today’s employers: sexual harassment in the age of #MeToo, employee privacy concerns, discrimination claims, charges of immigration law violation, retaliation claims, and wage and hour issues.  We will discuss how best to insure these employment-related exposures and what features to look for in an Employment Practices Liability policy. 

2 CE Credit
Members $30
Nonmembers $50
The deadline to register is Thursday, November 18, 2021


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