Trusted Risk Advisor Certification Program

TRA Course #4: Creating a Differentiated Customer Experience Journey Through the TRA Process

• The Customer Experience Journey
• Monitoring Risk and Risk Management within the TRA Framework
• Building Relationships that Last
• Creativity and Innovation...the One-Two Punch of the TRA
• The Art of Goal-Setting
• Living Each Day as a Servant Leader!

TRA designation series schedule:

Spring 2026

• TRA 1: Feb. 9-24, finale Feb. 24, 12 noon ET 
• TRA 2: March 9-24, finale March 24, 12 noon ET
• TRA 3: Apr, 13-28, finale April 28, 12 noon ET
• TRA 4: May 11-27, finale May 27 (Wed. due to Memorial Day), 12 noon ET

Fall 2026

• TRA 1: Sept. 14-29, finale Sept. 29, 12 noon ET 
• TRA 2: Oct. 5-20, finale Oct. 20, 12 noon ET
• TRA 3: Oct. 26-Nov. 10, finale Nov. 10, 12 noon ET
• TRA 4: Nov. 16-Dec. 3, finale Dec. 3 (Thurs., due to Thanksgiving), 12 noon ET

Members - $1,000
Non-members - $1,300