Thursday, May 9, 2019

General Session

The Power of Social Media
Presented by Danelle Willetts, Big Dog, Little Dog Social Media
8:00 a.m. - 9:00 a.m. 
Salon K

  • Learn how to attract new clients or customers with engaging posts
  • Find out the best times to post on social media
  • Obtain tools to use for reputation management
  • Get the advice you need to build your successful social media presence

Improving the Customer Experience 
Presented by Chris Herrick, Associate Commissioner Customer Operations, Texas Department  of Insurance 

2:00 p.m. - 2:30 p.m.     
Salon J

Join us for this general session featuring our special keynote speaker from the Texas Department of Insurance.  He will focus on their key points:

  • Communication
  • Modernization
  • Best Practices

Friday, May 10, 2019

3-Part Sales & Success Seminar

How to Turn Your Technical Knowledge into Dollars 
Presented by Dennis Templeton 
7:30 a.m. -   8:00 a.m.     Continental Breakfast and Networking
8:00 a.m. - 11:00 a.m.     Seminar
Conference Rooms 3&4

This workshop is designed to provide participants with an overview of the 3-part Insurance Success Seminars curriculum which leads to the coveted Certified Professional Insurance Agent (CPIA) designation.  The session, while providing a “taste of CPIA”, provides valuable tips on consumer expectations, account development and retention, and interpersonal communication skills in an interactive and fun atmosphere.  Agency sales managers, account managers, producers, internal support staff and company marketing personnel all benefit greatly from this program.   (3 CE Hours are given to those who complete the three hours)


Agency Owner Afternoon

1:15 p.m. - 2:30 p.m.     Panel Discussion (TBA)
2:30 p.m. - 4:00 p.m.     Group Discussion (TBA)
4:00 p.m. - 5:00 p.m.     Fix My Insurance Agency:  Million Dollar Tasks & Processes
Facilitated by Speaker Billy R. Williams, Ph.D., President, of Inspire a Nation Business Mentoring Services
Conference Rooms 3&4

Enjoy this afternoon of networking and programming for agency owners that will address a number of topics vital to the success of an independent insurance agency.  (Exclusive to agency owners)


Presentation


1:00 p.m. - 2:00 p.m.
Salon K